Frequently Asked Questions

Everything you need to know about your Shop Soulaan experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my package after it ships?

Yes, once your order is processed, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.

What payment methods do you accept?

Shop Soulaan accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.

Are your garments ethically sourced?

Absolutely. We partner with manufacturers who prioritize fair labor practices and sustainable material sourcing to ensure high-quality fashion with a conscience.